Customer-Service-Aptitude-Profile
. Customer Service Aptitude Profile (Customer Service AP)by Sander Marcus, Ph.D., Jotham Friedland, Ph.D., and Harvey Mandel, Ph.D. . . . . At a Glance . Purpose: Measures traits critical to success in customer service work, helping employers make better hiring, training, and placement decisions . Ages / Grade: 14 years and up . Administration […]